Q1: How can I place an order on Keen Skins?

A: Placing an order is simple! Navigate to the desired product, select the size / variant, and click "Add to Cart." Follow the checkout process, and your order will be on its way.

Q2: What payment methods do you accept?

A: We accept a variety of payment methods, including major credit cards, debit cards, and PayPal, ensuring a secure and seamless checkout experience.

Q3: Can I modify or cancel my order after placing it?

A: To provide a swift processing experience, modifications or cancellations can be made within 24 hours of order placement. Contact our customer support team at contact@keenskins.com for assistance.

Q4: How do I track my order?

A: Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this number to track the status of your shipment.

Q5: What is your return policy?

A: Our return policy allows returns within 7 days of the original purchase date. Items must be unused and in their original packaging. Please refer to our Returns Policy for more details.

Q6: Do you offer international shipping?

A: Currently, we offer shipping within the United Arab Emirates. Stay tuned for updates as we explore international shipping options.

Q7: How long does shipping take within the UAE?

A: Our standard shipping time within the UAE is 3-5 working days. Please note that delivery times may vary based on your location and unforeseen circumstances.

Q8: Do you provide express shipping options?

A: Yes, we offer fast shipping options for timely delivery. You can select express shipping during the checkout process for quicker delivery.

Q9: Can I change my shipping address after placing an order?

A: Address changes can be accommodated within 24 hours of order placement. Contact contact@keenskins.com with your order number and new address details.

Q10: How much is shipping within the UAE?

A: Shipping cost is AED 15 within the UAE for all locations.

Q11: What if I receive a damaged or incorrect item?

A: In the rare event of receiving a damaged or incorrect item, please contact our customer support team immediately at contact@keenskins.com. We'll swiftly assist you in resolving the issue.

Q12: How can I stay updated on new arrivals and promotions?

A: Stay connected by subscribing to our newsletter and following us on social media. Be the first to know about new arrivals, promotions, and exclusive offers!

For any additional questions or concerns, please don't hesitate to contact our customer support team at contact@keenskins.com. We're here to ensure your shopping experience with Keen Skins is exceptional!